My Reno Diary Interior Design

the company i'm reviewing is My Reno Diary Pte. Ltd. UEN 201629511E HDB ref HB-06-5633F; not to be confused with other companies of similar name. as of Jun 2022, this company has accumulated 12 demerit points (24dp = suspension). Person in charge (PIC) liaising with me is Evon - she is unresponsive after hearing the budget nor does she wish to send me any quote. a simple "no can do" would suffice if the budget - as publicized in their website - was inaccurate. nevertheless, it was a terrible experience...

Renovation process, it was completed fast considering around post-Covid period. However, do not trust on the promised warranty after renovation, it is just gimmicks. My kitchen cabinets peeled off after staying in the new house just a barely half year, but till now nobody from the company is coming to fix. The poor quality and workmanship begin to surface pretty fast. Are there any areas for improvement? Their service attitude, the boss should start to change to fresh blood and kick away those service attitude staff that treat customers

ID too busy to be there for you .. not “automatic”.  During the renovation, the owner is spending more time in the house coordinating as the ID is not there all the time, only show up when the owner calls. ID not keen to follow up after handover. Things are not delivered as promised. Low-quality workmanship and doesn’t care about after services. only chasing for payment is fast. Not recommended 🤮

We met the Project Manager at the showroom on 8 November 2020. Me and my wife was warmly welcomed by her and we had a great discussion. On 17 November 2020, we had a meeting via zoom video call to discussed on the quotation. After the discussion, she informed us that she will amend the quotation according to our request and revert back to us. On 4 December 2020, she informed us via Whatsapp that she will update us with the amended quotation on the 6 December 2020. However, there is no news from her. On 11, 14, 18 and 27 December 2020 still no news from her despite numerous messages has been sent to her via Whatsapp with 2 blue ticks. It has come to our attention that professionalism on My Reno Diary has deteriorated to a level that is no longer acceptable nor tolerable! I felt like been treated like a beggar whereas here I am trying to give you a business! Up to today's date MISSING IN ACTION! UNBELIEVABLE! But hey... a blessing in disguise that we managed to signed and closed the deal with other company but NOT with My Reno Diary! NOT HIGHLY RECOMMEND! 👎👎👎👎👎

The ID is superb! He always go an extra mile for us & also always update us if there is an issue..this is what we think important...

Mr. Alvince, who in charge of the design and renovation of my house, is very responsive and patience while renovating my house. Already recommend few of my friends to him. good job My Reno Diary.

Alvince who is in charge of my renovation shown his professionalism with his knowledge and attitude. He is a responsible person who will take great care to look into the finest details of things.

I am very glad that Alvince from Reno Diary was the interior designer for my new house. As a new homeowner, I was often enthusiastic about how I wanted the house to look and had ideas that looked nice on paper but were sometimes impractical. He was patient in listening, and explaining what he thinks works and what doesn’t. Instead of shutting out ideas, he proposed alternatives which sometimes were even better than my original ones which also fit the budget. This also showed the amount of experience that he has in this aspect, and the ability to balance form and function. During the renovation process, he managed the contractors well and rectified any issues that surfaced very swiftly. So on my side, there were no major problems I had to worry about. He also makes an effort on choosing and buying fixtures & lighting across the border in Malaysia and we managed to get a lot of these stuff at very reasonable prices. So if you are looking for a worry-free, stress-free experience for your home design and renovation, I would highly recommend Alvince.

Reno Diary was initially not my target Contractor but after comparing what ID Alvince recommended quotations with the previous contractor was way better and cheaper. I straight away agreed. But with worries and doubtful as many homeowners would be, ID Alvince assured me for all the quality materials used and contractors under their company are all reliable one. Renovation work was good although some unforeseen ups and downs, ID Alvince was fast in response to solve the issues. I was updated as much as possible for their renovation work. My queries and idea was his priority. He would share all his previous reno work problems so that mine would be avoided. Now everything has completed. I am one happy homeowner. Thank you Reno Diary. And thank you Mr Alvince...

Ryan is a hardworking and responsible interior designer who responded to any requests and queries promptly.