Overview

Score Breakdown

  • 8.7out of 10
  • 9.3
    Design
  • 8.3
    Quality
  • 8.5
    Value for Money
  • 8.5
    Customer Service

6 Customer Reviews

  • Excellent (5)
    83.3%
  • Very Good (0)
    0%
  • Average (0)
    0%
  • Poor (1)
    16.7%
  • Terrible (0)
    0%

Reviews (6)

beatport

Verified user

Reviewed on Jan 30 2023
9.8
  • Design10
  • Quality9
  • Value for Money10
  • Customer Service10

Solid

My wife and I set out on our reno journey with one criteria in mind, tight budget. We visited a total of 7 ID firms and presented our idea to them, and we also took a while to look at the sketch and quotation offered by all the firms. In the end, we decided to go with Billy from Design Identity. Billy came to me as a genuine guy with real good intentions for homeowners like myself. I shared my reno ideas with him and in return, he shared with me on what we should do to make something better, and even suggested ideas that I have not thought of. I felt very comfortable communicating with him and that was one thing I am looking for in my ID. Our key collection date was delayed and we had plans to move in before CNY. With slightly more than a month to complete the reno, Billy did what we thought were impossible and manage to handover the flat to us, even before CNY! With his people skills and connections with various contractors, he managed to secure slots for our reno to be done and made sure the quality was not compromised. Overall, the quality of the renovation and his coordination arrangements were solid! We would like to thank Billy for his awesome effort as well as his team’s assistance throughout the entire renovation period!
Project Coordinator(s): Billy Read more
beatport

Verified user

Reviewed on Jul 8 2022
2.3
  • Design6
  • Quality1
  • Value for Money1
  • Customer Service1

Low quality contractor who cuts corners and short-changed me

I engaged them for my home renovation. They have failed to deliver time and again. Whatever they tell you, DO NOT trust their words. I will be filing a claim with CASE against them. https://www.renonation.sg/a-homeowners-renovation-nightmare-my-id-lied-about-his-experience-and-rushed-me-into-signing-a-contract-with-him I have a similar experience, except mine is much WORSE than what's mentioned in the article above. I signed a contract with them. Then they use another company to bill me. I will also be filing a police report and also with IRAS. Hope the government can do more to stop all these nonsense. They claimed to be a HDB licensed contractor, but it turns out that they're not. They have also been doing the renovation work without applying for a HDB permit.
Project Coordinator(s): Jensen, Sean, Justina Read more
beatport
Reviewed on Apr 2 2020
10
  • Design10
  • Quality10
  • Customer Service10
  • Value for Money10

Rosnauli Widjaja

Jensen knows what we want (he listens to our wants and needs) and he is able to work within our budget constraint. He recommends and also does not hesitate to provide input when he feels our selection is off. He also updates us regularly on the reno progress. Jensen is also very easy to work with. He is very easy going, very responsive and very patient (we had some last-minute requests which he attended to very quickly). He was also very prompt to reply to the queries we had. We are happy with the results and we really enjoyed the whole reno process. It was really stress-free since Jensen really took care of everything really well.
Project Coordinator(s): Jensen Read more
beatport
Reviewed on Apr 1 2020
10
  • Design10
  • Quality10
  • Customer Service10
  • Value for Money10

Edward Leong

I enquired about 6 interior designers before settling with Mr Keith Wong from Design Identity Interior as he actually provided the lowest quote as compared to the rest. But don't be mistaken by associating the lowest quote as the lowest quality. We worked closely together to design my dream home while trying to cater to my budget for only the kitchen and two bathrooms renovation works. He also helped me to conceptualise a bar top counter with doors and windows which can switch between a closed or open concept kitchen which can keep fumes from going into the living room area while cooking up a storm in the kitchen. But as time goes by.. I kinda expanded on the renovation areas to also include my living and dining areas with cove lighting and false ceilings. Words can only describe so much. I guess only photos can tell the story (I'll just attach a kitchen bar counter as a sample for now). Stay tuned for more photos once everything is completed and furniture all ready. It was indeed a pleasure to work together with you to create my dream home.
Project Coordinator(s): Keith Wong Read more
beatport
Reviewed on Mar 25 2020
10
  • Design10
  • Quality10
  • Customer Service10
  • Value for Money10

Keith Lim Seng Kin

It has been a great pleasure to work with Justina who is very meticulous and proactive in her quote. Numerous time troubling her to amend on additional things, she delivered her service timely, truly very customer-oriented.
Project Coordinator(s): Justina
beatport
Reviewed on Jul 4 2019
10
  • Design10
  • Quality10
  • Customer Service10
  • Value for Money10

Syima Shala

Thank you Yiyao from Design Identity for making our dream home come true! Yiyao has been very responsive to our queries and feedback and even take the initiative to inform us of the sequence of renovation that would make it run smoothly.
Project Coordinator(s): Yiyao

About Design Identity Interior

DESIGN IDENTITY aims to be one of the top Interior Design Firms in Singapore. They take their premium on spending the time and effort to really listen to what their client need. They ensure their client get their fuel satisfaction and help them to achieve their ideal design into reality home. Design Identity knows the need of growth constantly, not just in the quantitative size of the firm, but in term of Design, Quality and Value.

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