Chapter B

Just completed our house renovation recently with the help of Bryan from Chapter B. He gives us ideas and advises on what’s more suitable for us. He is very responsible in checking the workmanship of everything that is done. Keeping us updated of the working process. Very prompt to respond. He is a very responsible, efficient and delicate ID. Will recommend my friends to him.

Our project included quite a number of carpentry and a reinstatement of a previously hacked wall as well as reopening of a bedroom door. There was also works done to 2 toilets with flooring overlay. I consider these major works. Bryan helped to monitor very closely throughout the project. We didn't have to worry about anything. Bryan is also upfront with his ideas and advice, this is important as he really helped a lot in cost savings. Progress report on our renovation was also frequently done, this took away a lot of worries and chasing.

After comparing a couple of ID firm, finally decided to go with Chapter B. Chapter B was not the cheapest and not the most expensive in price, but the experience talking to Bryan (the boss) was fantastic. I must say, my choice was correct. During the discussion phase, we went through lots of last min changes and design theme and Bryan was 100% supportive and even gave us great ideas on what is practical and what is not. Due to our last min changes, the start of the reno was delay but our target for completion was before CNY. No promise was given by Bryan, but he will try to achieve it. I will not go into details on the reno progress, what most important is the handle over and after sales support. I must say, the quality and workmanship were fantastic, all joints/edges and finishing are nicely done. After moving in for a few weeks, I found some defect and misalignment to the cabinet. Told Bryan and within 3 days he got his carpenter down to rectify the problem. To my surprise, he came down personally as well (normally, most ID will not turn up after collecting the final payment), he was there to ensure that his guy rectifies the problem properly. After his guys left, I carry on with my own installation work on IKEA stuff, he was kind enough to offer his help (which again, I don't think he needs to). Oh yeah, he manages to handle over my house 1 week before CNY which I think was totally mission

We have just completed the renovation of our first home. I would say that the collaboration works between Bryan and Lynn were perfect, making a lasting positive experience. Lynn is very creative. She is able to put our ideal ideas and requirements into the design, providing us with lots of useful tips as a first-time homeowner in terms of designing and organizing of the different drawer compartments/measurements, etc. Bryan, on the other hand, takes charge of the execution. He has strict quality requirements and targets set for his suppliers and contractors to assure our carpentry works are of quality and performances. He provides us with regular progress updates and works closely with us promptly when unexpected scenarios arise.

Home reno is a big undertaking: time-consuming, costly and there's no refund policy. Particularly for an old property that needs a miraculous transformation. That is why my husband and I are thankful to have found Chapter B for this important project. We liked Bryan instantly during our first meeting. I prepared a detailed brief to articulate our dream ID concept. Bryan understood our vision right away and went through each detail, patiently explaining what could work vs. not, and provided us with options to consider. We liked his creativity, practicality and honesty. We then worked with the brilliant Lynn on the finer details and the 3D renderings were super precise, right down to the RGB colour and texture of the wall! Throughout the renovation journey, Bryan constantly kept us updated on the progress and was fast to escalate issues requiring our immediate attention. Bryan was also excellent in problem-solving; there were many instances when he provided us practical solutions to resolve issues and he often would recommend creative, cost-saving ideas to avoid incurring extra costs. Also, his team's carpentry work is second to none. We valued Bryan's professional advice and expertise tremendously. His recommendations were spot on; we agreed to most of his suggestions because he's that good. For some of our odd ideas, Bryan did not give up on them immediately and would find ways to incorporate them into the house designs. We also appreciated that Bryan had been super patient and flexible with our queries/change requests. The whole renovation went rather smoothly and was completed slightly ahead of schedule. We love the end results and we have been receiving many compliments from our visitors on our new home. Chapter B definitely sets a high standard for the industry and we would not settle for second best the next time we are in need of renovation service.

Our experience at Chapter B has led us to recommend this company to our friends and family. Furthermore, we are in the process of planning out how we can make use of their services again by looking for other areas of our place to renovate in the near future. Chapter B and Bryan Low allowed us to turn our purchase into a Home!!! From our first meeting with Bryan Low at Chapter B we were impressed with his professionalism, knowledge and sense of responsibility. He guided us through the renovation process with patience, understanding and by listening to what we wanted. Clear and quick communication was evident throughout the process and the entire time felt like a collaborative effort. The estimated cost and timing of the renovation was not only reasonable but was adhered to which made the experience smooth and stress free. Bryan exhibited an extreme amount of personal responsibility in how he approached the entire endeavour by always trying to anticipate areas for improvement or cost savings. He, his vendors and service partners were clean and professional, while being safety and security conscious at all times in how they went about completing their various tasks and responsibilities. As I have previously stated, I would not hesitate to use them again or to recommend them. Also, I anticipate that this will be the case in the near future. The thought of having the opportunity of working together again with Bryan Low and Chapter B makes us smile because we can only imagine that the pride and pleasure that we have from our last renovation will only increase after our next one.