We would like to say a big “Thank you” to our ID Ray Mak for helping out in our renovation process. As we are usually busy at work, Ray always tries his best to keep us updated on the progress of the renovation work so we can have a peace of mind. He is professional in his advice and always willing to go the extra mile. He is also flexible and not afraid to make changes to designs should it be deemed unsatisfactory to us. Highly recommended ID!
One example of him going the extra mile:
We bought new toilet bowls and lightings from one of the shops which Ray recommended and he got his contractors to help install them. After the installation, we came by during the weekends and saw that there were some scratches on both the toilet bowl and the lightings. We spoke to him about it and without hesitation, he got them uninstalled and sent back for an exchange. Thank you, Ray! We are lucky to find a responsible ID who goes all out to ensure customer satisfaction.