Since the day we dropped an enquiry email, Tayllen Phoo has been assigned to us as our ID to our first home!
She has been extremely responsive and prompt on all our enquiries and meets ups.
From the day we first met to discuss the reno till the handover in Dec 2016 & up till now, she has never stopped replying/giving us advice on the issues we faced or facing.
Tayllen has also gone the extra mile in helping us to arrange diff vendors to suit our availability for meet ups, collecting and buying the reno materials on our behalf when the location/timing was inconvenient for us.
Besides that, she works pretty late most of the time and she even made an effort to drop by our place around 8 pm (lightings were not fixed yet) after her last appt just to video and snap a few pictures of our built-up windows and grilles in our service yard. There are also events where she helped us a lot to ease our headaches on building a home.
The assurance given by Tayllen was really more than just an ID. She knows what are our needs and wants by triggering us to think hard with current and future questions which we may face for certain designs and products.
We are confident in recommending her to our friends and families for any reno/consultation works.
Should there be any chance of revamping/shifting in the future, we definitely will look for her again!