Yongren was my ID. Even though my reno was a small project, Yongren’s service was still top notch. This was evident as he went through my house defects with HDB BSC personnel, which I think most of the IDs will not do so. On top of that, he was very patient with my requests and was willing to work within my small budget. He was willing to explain the different type of materials used. As I had to settle everything on my own, Yongren was very nice to recommend me some shops for my lighting, toilet fittings and etc.
During the renovation period (before CB), he would consistently update me on the progression (with photos). He would also help me coordinate all the installations with the various companies. Unfortunately, the reno had to be on hold due to CB. Despite that, Yongren would still update me on the status and resume my reno as long as the ban was lifted.
What stood out was the after sales service, After the handover, when I spotted small defects, he would send his men down to rectify the problems immediately.
Thank you for the amazing service!