We have been through two ID firms prior to this and both were rather disappointing despite being ‘branded’ and ‘established’. Authors was one of the five that we shortlisted, and with the previous 2 disappointing experiences, we didn’t hold high expectations to begin with. However, right from the first visit with our designer, William Lim, our opinion had changed. An impressive and knowledgeable ID consultant, William was able to visualise what we wanted and made detailed explanations on how to go about it. Much to our surprise, the quotation was very competitive as well!
The entire renovation process had been a very smooth process as William was on top of things and was able to answer all of our questions. He was also accommodating to our last minutes changes and addition requests. More importantly, he is always present at site to supervise during important days. A meticulous and responsible person, William see to it that it had been a seamless process.
After all renovation was done, William recommended making the final payment after we move in as some minor defects can only be discovered after some time. In fact, we were the one who requested to make the final payment after staying in for a while. But more importantly, no defect surfaced. We were extremely glad that William offered to assist if any defects surfaced even after full payment is made.It had been a few months since our renovation completed, we are still in good contact with William as he
It had been a few months since our renovation completed, we are still in good contact with William as he have taken the effort to send greetings during special occasion and he is still our ‘go to’ person when we need help for other good contacts. Thank you, William for your top notch service. I will certainly strongly recommend him to all who wants a good design and smooth reno process.