My wife and I only met up with IDs recommended by friends and of all, we think Tommy
Matthias Ho is the best. During the consultation/design stage, Tommy was very patient and attentive.
He stuck the theme that we want, but also dare to point out when our ideas are not practical or
give his opinion to make the overall design better. When what we wanted were vague, Tommy
went all the way to find samples for us to agree on too. Compared to him, other IDs we met kept
trying to sell their own design which contradicts our theme or just said we gave a very vague idea
but didn’t try to find samples for us other than those in their collection and from their past works,
which we didn’t really like. We decided to go with Tommy coz he gave us a clear picture of what
we would get before we commit to signing the contract. He is transparent with his prices too,
another point that we like.
During the renovation stage, Tommy was very responsive. He gave us frequent updates on the
renovation process, so we didn’t have to go very often to check on the works, which is a plus
point since both of me and my wife are working. We made a few visits initially, but after
noticing the works were all well done, we only went down to see again after substantial works
were done. As per normal renovation process, there was always hiccup, although ours were just
minor hiccups. The tiles that had been nicely put on the bathroom wall was cracked when the
carpenter put on the top vanity, and the finishings for some of our wardrobe glass doors weren’t
too well done. We knew that the carpentries were just installed that day and were too excited to
check it out, so we went to see that night. We informed Tommy on the spot and he responded
immediately that he would go to check the next day, which he did. He had the contractor
removed the top vanity and replaced the broken tile, and had the carpenter replace the wardrobe
glass doors with satisfactory ones. No excuses were given why some things happened and issues
were resolved fast.
At some point, we also requested some changes to the initially agreed works and Tommy
willingly accommodate, and we even consulted Tommy on certain furniture and appliances that we
planned to buy and he would happily advise us on the right ones to get too.
Overall, we had a very pleasant experience with the renovation of our house and home to be, and it
is definitely a better experience than what most of my other friends went through. Definitely
recommending Tommy to our other friends too, which we have done so in fact.