One Saturday afternoon, I walked into Weiken showroom at Trade Hub looking for a contractor to replace the window panes and metal gate of a 3-room flat. I was well-received by a Sales-person, Lucas.
During the discussion, I have noticed his attentiveness to customer’s needs. His enthusiasm and professionalism have caused me to trust him and decide to add on more jobs like the vinyl flooring, painting and kitchen job which initially have in mind for another potential contractor to do.
He also has an eye for details through the photos of the interior of the flat given well before his personal visit. (As I was too busy to fix an appointment for him to survey the unit). Good Feedback was given to mend/change some areas of the house which I have overlooked.
There was also a progressive update on the job. That saves a lot of my time having to visit the site. Under his supervision, a good team of contractors got the renovation completed on time.
In spite of the small job, I have given much assurance to recommend your company for any renovation work in the future.
With these, I would like to congratulate Weiken for the following best practices in Sales prospecting which I have experienced and also like to thank Lucas and his teams for the good job done.
– Customer focus: Attentive, regardless of a small or big job, this was seen in your salesperson.
– Professionalism: Knowledgeable
– Price: Reasonable
– Product: Good quality
– Workmanship: Meticulous
– Delivery: On time.
Your Happy Customer