My challenge for my ID was to create my home into certain design ideas while exciting for now but would not fade and look dated in years to come by. I want to see a home design with simplicity, functionality and maintainable over time.

I met Jonathan Chong and I could sense that he tried his best to conceptualise what I want and gave me an assurance that he can execute the work according to my expectations, preference and budget. He is very dynamic, easy, comfortable to communicate with and he is detailed with the breakdown of the quotation.

Throughout the quotation process, there was not any hard sell and he patiently shared his ideas and provide me with his professional advice. Eventually, I chose I-Chapter Pte Ltd and Jonathan because I felt comfortable with Jonathan’s ideas and design, his professionalism and commitment, cost and their overall establishment. I trusted the reviews.

Jonathan would constantly give me updates about what was going on and he does a great job at managing the renovation processes. I don’t have to drop by regularly to check on things. Working with Jonathan was great because he was very responsive, responsible and even respond to my messages at midnight. Before I bought my furniture, I will make a point to consult him as well.

As with renovation, it is near impossible to achieve a 100% problem-free renovation. There were a few minor hiccups but all that occurred were easily resolved so there were no complaints about that. The whole process went smoothly and the whole renovation was completed within the time frame set. Jonathan has done a great job in coordinating and resolving the issues. He was also quick to get the several defects to fix up within a day before my 1st housewarming.

I am very happy with how everything has turned out, particularly the carpentry workmanship. Jonathan’s after sales service was also very good and even came back to rectify the minor details. It feels good to have devoted ID who take pride in their project and gives attention to every little detail. I am certainly very pleased and satisfied with Jonathan’s commitment and the quality of work.

Overall the work was completed to my satisfaction. I am glad that I have made the right choice to chose Jonathan and I-Chapter Pte Ltd.