Our ID was Mark Lee. He’s not one of the more senior designers, but his professionalism makes him seem like one. Having Mark as our ID was assuring. There were moments when we encountered challenges involving third-party Contractors which got us frustrated, but Mark calmly helped us to address these issues. One such instance was when our door supplier couldn’t fix the knobs we got online for us, so Mark took it upon himself to ask not one but TWO other vendors to see if they could help us fix the knobs. So that is how Mark is. You’re in safe hands if you have him as your ID. He is always ever so ready to respond to our queries, even during weekends and at night! That’s how reliable he is and this is definitely most assuring to tenants waiting eagerly to move in. In fact, he is still ever so ready to assist us after we have moved in and assured us he’s always a text away. Seriously fantastic service 🙂