I engaged this ID firm for the renovation of kitchen and bathroom that was actually a small scale project. They made it looking new and refreshing. I like to complement Ken for his patience to the extent of that he always replied to my messages promptly, and lastly Sharon for her cares, concerns and recommendations especially on matching colours in everything. They made a good team. When you happen to come across this firm, do look for them.

Are there any areas for improvement?

This ID is packed with many projects and hence a slight delay of getting the phases of starting the renovation and getting it done. This is a common issue that always happen. It will be better that they need to work on improving the time framework and estimation of completing the phases. Before starting the renovation, you need to manage your expectation by giving it more time.