I would like to take this opportunity to commend Rachel for her professionalism, patience and efficiency in getting work done! She will always patiently listen to our ideas, give her professional inputs, but ultimately respect and value our decision.
Additionally, she helps us save money, if it’s something that she feels it’s not necessary to be done, she will tell us to save that money! She is not one who works for monetary benefits, but passionate about her job.
She’s always just a phone call or message away. Even in the wee hours or when she’s on her holiday, we suddenly have an idea or issue, and we msg her, she will prompt reply us. So sorry that we r such difficult customers disturbing u all the time. But you have never failed to greet with a smile and your signature laughter.
Her after sales service is commendable as well. recently, one of our lights spoilt, and we called her, she sent an electrician up just to realise that it was the fault of the bulb itself..from the time we informed her till she sent an electrician was less than 6h. That is what I call efficient!
In short, Rachel is a rare gem and truly an asset to ID gallery! A big thank to u Rachel! Everytime I see my house, I have a big smile and that’s because of you! Thank u!!!:)