Home reno is a big undertaking: time-consuming, costly and there’s no refund policy. Particularly for an old property that needs a miraculous transformation. That is why my husband and I are thankful to have found Chapter B for this important project.
We liked Bryan instantly during our first meeting. I prepared a detailed brief to articulate our dream ID concept. Bryan understood our vision right away and went through each detail, patiently explaining what could work vs. not, and provided us with options to consider. We liked his creativity, practicality and honesty. We then worked with the brilliant Lynn on the finer details and the 3D renderings were super precise, right down to the RGB colour and texture of the wall!
Throughout the renovation journey, Bryan constantly kept us updated on the progress and was fast to escalate issues requiring our immediate attention. Bryan was also excellent in problem-solving; there were many instances when he provided us practical solutions to resolve issues and he often would recommend creative, cost-saving ideas to avoid incurring extra costs. Also, his team’s carpentry work is second to none.
We valued Bryan’s professional advice and expertise tremendously. His recommendations were spot on; we agreed to most of his suggestions because he’s that good. For some of our odd ideas, Bryan did not give up on them immediately and would find ways to incorporate them into the house designs. We also appreciated that Bryan had been super patient and flexible with our queries/change requests.
The whole renovation went rather smoothly and was completed slightly ahead of schedule. We love the end results and we have been receiving many compliments from our visitors on our new home. Chapter B definitely sets a high standard for the industry and we would not settle for second best the next time we are in need of renovation service.