I have heard terrible stories about engaging a renovation company, and I am glad that I have gotten ID gallery to be my contractor. Rachel was my designer cum project manager. The great thing about Rachel is that she is very responsive and was responsible for her work. I never have to worry about the schedule and progress of the work. Also, there are a couple of issues that cropped up, and we are very pleased with how to manage the problem. She did not shirk responsibility and was prompt in rectifying the problem. There was a batch defect in the laminates installed by her contractor, and she promptly got her contractor to change out the entire batch without pushing of blame which I was expecting. Thumbs up! After the renovation, we found some minor defects which we can accept, thought of just letting her know, and we didn’t expect her to follow up and gets them rectified in no time immediately. So, if you are looking for a great designer to handle your renovation, I would recommend you to look for ID Gallery! Thumbs Up!