We met up with a few IDs but we decided to engage Yan Ling to handle our home reno. Yan Ling is very friendly and we felt comfortable to have open communication with her. We felt that this was a very important factor and it was really what sealed the deal for us. Yan Ling was patient and professional even though we made some last-minute changes regarding our design and windows. Really appreciate that as she had to rearrange the whole reno schedule a few times. Whatever queries or ideas we had, she would always reply promptly and give us her honest opinions if it was feasible or not. All of the workmanship is of good quality. After all the carpentry work is done, they did a very good job of cleaning up the place and made sure that all the carpentry works are rectified. What really impressed us was even after the renovations are done, Yan Ling still contacts us and follow up if there are any outstanding matters. We are very happy with how our home has turned out and we would like to thank 9 Creation for their professionalism and expertise. We are extremely pleased and satisfied with the final outcome of our newly designed home.